FAQ
What is required to run Gausscope?
To use Gausscope, you obviously need a probe, a USB to mini-USB cable (supplied with the probe) and to install the software (supplied on a USB stick with the probe) on a tablet or laptop with a USB port and Windows 10 operating system. The probe will work once all the components are assembled and the software is running.
Does the Gausscope probe run on batteries or rechargeable batteries?
The Gausscope probe is powered directly by the USB – mini USB cable during operation. So there is no battery system to recharge or battery to change.
Can I use an operating system other than Windows 10 to run the software?
To date, the software has only been designed to run on Windows 10.
Is the tablet supplied with the probe?
The basic kit includes the probe, the USB – mini USB cable and the software and so does not include the tablet. However, it is possible to request the supply of the tablet as an option by sending us a request for a quote.
I have recorded electrical signals but I can’t interpret them. Can you help me?
Once your electrical signals have been recorded, you can send us your screenshots by email, specifying the context of your recording (e.g. phase of a three-phase motor). If you have subscribed to a diagnostic assistance package, we will help you interpret the signals as soon as possible. If you would like to know our rates for diagnostic assistance, please contact us for a quote.
Do you come on site for diagnostic assistance or to record a reference of the electrical signals of our equipment?
Once your electrical signals have been recorded, you can send us your screenshots by email, specifying the context of your recording (e.g. phase of a three-phase motor). If you have subscribed to a diagnostic assistance package, we will help you interpret the signals as soon as possible. If you would like to know our rates for diagnostic assistance, please contact us for a quote.
Do you come on site for diagnostic assistance or to record a reference of the electrical signals of our equipment?
Once your electrical signals have been recorded, you can send us your screenshots by email, specifying the context of your recording (e.g. phase of a three-phase motor). If you have subscribed to a diagnostic assistance package, we will help you interpret the signals as soon as possible. If you would like to know our rates for diagnostic assistance, please contact us for a quote.
Would it be possible to have a demonstration of the Gausscope?
For a demonstration of the Gausscope, simply make an appointment by contacting us through the contact form. We will reply as soon as possible.
